Decipher Helpdesk Support
- Zuletzt aktualisiert
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Email Support
Email support is available as follows:
- mailto:de-support@focusvision.com
de-support@focusvision.com -
(or use the Contact Helpdesk button)
Phone Support
Phone support is available as follows:
-
1-855-258-3155 -
*Note: Please submit an online ticket (described below) before calling our Decipher Helpdesk. This allows our Agents to assist you more quickly and effectively.
Submitting an Online Ticket
If you would like to submit a ticket to the Decipher Helpdesk instead, please click the "Contact Helpdesk" button to submit a ticket.
Helpdesk Holiday Schedule
Note: In observance of holidays, our offices will be closed on the dates shown below.
UK Holidays 2017
Helpdesk will be closed on the following Holidays between 9am BST to 6pm BST.
New Year's Day (actual day) New Year's Day (substitute day) Good Friday Easter Monday Early May bank holiday Spring bank holiday Summer bank holiday Christmas Day Boxing Day |
Sunday January 1st Monday, January 2nd Friday, April 14th Monday, April 17th Monday, May 1st Monday, May 29th Monday, August 28th Monday, December 25th Tuesday, December 26th |
US Holidays 2017
Helpdesk will be closed on the following Holidays between 8 am PT to 5 pm PT and 7:00 am HKT to 4:00 pm HKT.
New Year's Day Presidents Day Good Friday Memorial Day Independence Day Labor Day Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day New Year's Eve |
Monday, January 2nd Monday, February 20th Friday, April 14th Monday, May 29th Tuesday, July 4th Monday, September 4th Thursday, November 23rd Friday, November 24th Friday, December 22nd Monday, December 25th Friday, December 29th |
Bulgaria Holidays 2017
Helpdesk will be closed on the following Holidays between 9 am BST to 6 pm BST.
New Year's Day (substitute day) Liberation Day Good Friday Easter Monday Labor Day St. George's Day (Day of Bulgarian Army) Bulgarian Culture and Literacy Day Unification Day Independence Day Christmas Day Second Day of Christmas Christmas Day (substitute day) |
Monday, January 2nd Friday, March 3rd Friday, April 14th Monday, April 17th Monday, May 1st Monday, May 8th (substitute day) Wednesday, May 24th Wednesday, September 6th Friday, September 22nd Monday, December 25th Tuesday, December 26th Wednesday, December 27th |