Decipher Helpdesk Support

Email Support

Email support is available as follows:

mailto:de-support@focusvision.com
de-support@focusvision.com
(or use the Contact Helpdesk button)

Phone Support

Phone support is available as follows:

1-855-258-3155
*Note: Please submit an online ticket (described below) before calling our Decipher Helpdesk. This allows our Agents to assist you more quickly and effectively.

Submitting an Online Ticket

If you would like to submit a ticket to the Decipher Helpdesk instead, please click the "Contact Helpdesk" button to submit a ticket.

010 Decipher Helpdesk Support#
Contact Helpdesk

Helpdesk Holiday Schedule

Note: In observance of holidays, our offices will be closed on the dates shown below.

UK Holidays 2017

Helpdesk will be closed on the following Holidays between 9am BST to 6pm BST.

New Year's Day (actual day)

New Year's Day (substitute day)

Good Friday

Easter Monday

Early May bank holiday

Spring bank holiday

Summer bank holiday

Christmas Day

Boxing Day

Sunday January 1st

Monday, January 2nd

Friday, April 14th

Monday, April 17th

Monday, May 1st

Monday, May 29th

Monday, August 28th

Monday, December 25th

Tuesday, December 26th

US Holidays 2017

Helpdesk will be closed on the following Holidays between 8 am PT to 5 pm PT and 7:00 am HKT to 4:00 pm HKT.

New Year's Day

Presidents Day

Good Friday

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Day after Thanksgiving

Christmas Eve

Christmas Day

New Year's Eve

Monday, January 2nd

Monday, February 20th

Friday, April 14th

Monday, May 29th

Tuesday, July 4th

Monday, September 4th

Thursday, November 23rd

Friday, November 24th

Friday, December 22nd

Monday, December 25th

Friday, December 29th

Bulgaria Holidays 2017

Helpdesk will be closed on the following Holidays between 9 am BST to 6 pm BST.

New Year's Day (substitute day)

Liberation Day

Good Friday

Easter Monday

Labor Day

St. George's Day (Day of Bulgarian Army)

Bulgarian Culture and Literacy Day

Unification Day

Independence Day

Christmas Day

Second Day of Christmas

Christmas Day (substitute day)

Monday, January 2nd

Friday, March 3rd

Friday, April 14th

Monday, April 17th

Monday, May 1st

Monday, May 8th (substitute day)

Wednesday, May 24th

Wednesday, September 6th

Friday, September 22nd

Monday, December 25th

Tuesday, December 26th

Wednesday, December 27th