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Sending an Email


You can use the Logic Library to send out a single email from your survey. This can be done using either the "Send An Email" element in the Survey Editor or the "email" logic node in the survey XML, and because it is only run once, can be a great way to follow up with congratulatory offers or other messaging for respondents completing a live survey.

Using the Survey Editor  

To add email sending using the Survey Editor, click "+ Add Survey Element" under the staging area:


In the Element Library, select "Custom" and select the "Send An Email" element. Then click "Insert":


The new element will appear in the staging area, where you can specify who to send the email to and when:


The following options are configurable:


Recipient: Who will receive the email. Enter the email address for the intended recipient.

Subject: The messaging to appear in the subject line of the email sent to the recipient.

Body: HTML content of the email sent to the recipient. Click into the text-box to view the text toolbar and enter content.


Sender: The name of the email sender (e.g., your name or company name).

Company Information: The company name and physical address to be shown in the email footer. This information is required for emails to comply with CAN-SPAM regulations.

Reply-To: The email address recipients should reply-to with queries or issues.

Schedule Send: The number of seconds to wait before sending the email to a respondent who has completed the survey. The maximum wait time is 3 days (259,200 seconds). Click into the text-box to enter a number or hover over it to display and use the single-digit increase arrows.


Summary: The name for the event as it will appear in recipient's emails and calendars, if accepted (e.g., "Employee Appreciation Party").

Description: The description of the event as it will appear in recipient's emails and calendars, if accepted.

Location: The location for the event described in the calendar invite (e.g., "740 Evergreen Terrace, Springfield").

Start Date: The event start time (e.g., 2017-10-31 11:30:00 or 11:30AM 2017-10-31).

End Date: The event end time (e.g., 2017-10-31 12:30:00 or 12:30PM 2017-10-31).

Timezone: The event timezone (e.g., US/Pacific or US/Eastern).

Using the XML

To send out an automated email, you will need to add a <logic> tag to your survey XML, specifying both a label and uses="email.1":

<logic label="email" uses="email.1" />


The following parameters can be passed to the email logic node:

Attribute Description


The email address belonging to the email sender.

Sender addresses must use a SendGrid enabled domain only; contact the Support team if in doubt.

email:recipient The recipient's email address.
email:subject The subject of the email.
email:content The HTML content of the email.
email:company The name of the company shown in the email footer as its sender (you should also include physical address for CAN-SPAM compliance).
email:sender The name shown in the "From" field on the email (the sender address will always be nobody@decipherinc.com)
email:reply The name shown in the "Reply-To" field on the email.
email:delay Sets a delay on sending the email (in seconds); the email is not sent out until the specified amount of time has passed.

Any remove list, etc., using bulk is ignored due to the computer resources required. Click here for more information about bulk emails sends.


<text label="q0" title="What is your email?" verify="email"/>
<res label="content">
<h3>Congratulations on completing the survey!</h3>
Great work clicking on all those:
   <li>Radio Buttons</li>
   <li>Submit buttons</li>
This email was sent from <physical mailing address here>.
<logic label="email"
     email:subject="Confirmation on completing the survey"

Additional Considerations

Customizing the Email

The email sent by the email logic node is blank by default and requires manual input of all text and styling. You can use HTML and CSS to customize your email, but keep in mind that all emails should comply with CAN-SPAM laws and best practices.

Including a Calendar Invite

You can include an optional calendar invite with any email by adding the following attributes:




A brief summary of the calendar invite (e.g., "Employee appreciation party").


A detailed description of the calendar invite.


The start time for the calendar invite. Must be in one of the following formats:


For example, to start the invite at 11:30am on October 31, 2017, you would enter 2017-10-31 11:30:00  or 11:30AM 2017-10-31.


The end time for the calendar invite. Must be in one of the following formats:


For example, to end the invite at 12:30pm on October 31, 2017, you would enter 2017-10-31 12:30:00 or 12:30PM 2017-10-31.


Calendar invite timezone (e.g., "US/Pacific" or "US/Eastern", etc.). See below for a list of available timezones.


Provide a location for the calendar invite (e.g., "740 Evergreen Terrace, Springfield").

Available Timezones

The calendar invite can be set to any of the following timezones:

Africa/Abidjan America/Santarem Etc/GMT+3
Africa/Accra America/Santiago Etc/GMT+4
Africa/Addis_Ababa America/Santo_Domingo Etc/GMT+5
Africa/Algiers America/Sao_Paulo Etc/GMT+6
Africa/Asmara America/Scoresbysund Etc/GMT+7
Africa/Asmera America/Shiprock Etc/GMT+8
Africa/Bamako America/Sitka Etc/GMT+9
Africa/Bangui America/St_Barthelemy Etc/GMT-0
Africa/Banjul America/St_Johns Etc/GMT-1
Africa/Bissau America/St_Kitts Etc/GMT-10
Africa/Blantyre America/St_Lucia Etc/GMT-11
Africa/Brazzaville America/St_Thomas Etc/GMT-12
Africa/Bujumbura America/St_Vincent Etc/GMT-13
Africa/Cairo America/Swift_Current Etc/GMT-14
Africa/Casablanca America/Tegucigalpa Etc/GMT-2
Africa/Ceuta America/Thule Etc/GMT-3
Africa/Conakry America/Thunder_Bay Etc/GMT-4
Africa/Dakar America/Tijuana Etc/GMT-5
Africa/Dar_es_Salaam America/Toronto Etc/GMT-6
Africa/Djibouti America/Tortola Etc/GMT-7
Africa/Douala America/Vancouver Etc/GMT-8
Africa/El_Aaiun America/Virgin Etc/GMT-9
Africa/Freetown America/Whitehorse Etc/GMT0
Africa/Gaborone America/Winnipeg Etc/Greenwich
Africa/Harare America/Yakutat Etc/UCT
Africa/Johannesburg America/Yellowknife Etc/UTC
Africa/Juba Antarctica/Casey Etc/Universal
Africa/Kampala Antarctica/Davis Etc/Zulu
Africa/Khartoum Antarctica/DumontDUrville Europe/Amsterdam
Africa/Kigali Antarctica/Macquarie Europe/Andorra
Africa/Kinshasa Antarctica/Mawson Europe/Athens
Africa/Lagos Antarctica/McMurdo Europe/Belfast
Africa/Libreville Antarctica/Palmer Europe/Belgrade
Africa/Lome Antarctica/Rothera Europe/Berlin
Africa/Luanda Antarctica/South_Pole Europe/Bratislava
Africa/Lubumbashi Antarctica/Syowa Europe/Brussels
Africa/Lusaka Antarctica/Vostok Europe/Bucharest
Africa/Malabo Arctic/Longyearbyen Europe/Budapest
Africa/Maputo Asia/Aden Europe/Chisinau
Africa/Maseru Asia/Almaty Europe/Copenhagen
Africa/Mbabane Asia/Amman Europe/Dublin
Africa/Mogadishu Asia/Anadyr Europe/Gibraltar
Africa/Monrovia Asia/Aqtau Europe/Guernsey
Africa/Nairobi Asia/Aqtobe Europe/Helsinki
Africa/Ndjamena Asia/Ashgabat Europe/Isle_of_Man
Africa/Niamey Asia/Ashkhabad Europe/Istanbul
Africa/Nouakchott Asia/Baghdad Europe/Jersey
Africa/Ouagadougou Asia/Bahrain Europe/Kaliningrad
Africa/Porto-Novo Asia/Baku Europe/Kiev
Africa/Sao_Tome Asia/Bangkok Europe/Lisbon
Africa/Timbuktu Asia/Beirut Europe/Ljubljana
Africa/Tripoli Asia/Bishkek Europe/London
Africa/Tunis Asia/Brunei Europe/Luxembourg
Africa/Windhoek Asia/Calcutta Europe/Madrid
America/Adak Asia/Choibalsan Europe/Malta
America/Anchorage Asia/Chongqing Europe/Mariehamn
America/Anguilla Asia/Chungking Europe/Minsk
America/Antigua Asia/Colombo Europe/Monaco
America/Araguaina Asia/Dacca Europe/Moscow
America/Argentina/Buenos_Aires Asia/Damascus Europe/Nicosia
America/Argentina/Catamarca Asia/Dhaka Europe/Oslo
America/Argentina/ComodRivadavia Asia/Dili Europe/Paris
America/Argentina/Cordoba Asia/Dubai Europe/Podgorica
America/Argentina/Jujuy Asia/Dushanbe Europe/Prague
America/Argentina/La_Rioja Asia/Gaza Europe/Riga
America/Argentina/Mendoza Asia/Harbin Europe/Rome
America/Argentina/Rio_Gallegos Asia/Hebron Europe/Samara
America/Argentina/Salta Asia/Ho_Chi_Minh Europe/San_Marino
America/Argentina/San_Juan Asia/Hong_Kong Europe/Sarajevo
America/Argentina/San_Luis Asia/Hovd Europe/Simferopol
America/Argentina/Tucuman Asia/Irkutsk Europe/Skopje
America/Argentina/Ushuaia Asia/Istanbul Europe/Sofia
America/Aruba Asia/Jakarta Europe/Stockholm
America/Asuncion Asia/Jayapura Europe/Tallinn
America/Atikokan Asia/Jerusalem Europe/Tirane
America/Atka Asia/Kabul Europe/Tiraspol
America/Bahia Asia/Kamchatka Europe/Uzhgorod
America/Bahia_Banderas Asia/Karachi Europe/Vaduz
America/Barbados Asia/Kashgar Europe/Vatican
America/Belem Asia/Kathmandu Europe/Vienna
America/Belize Asia/Katmandu Europe/Vilnius
America/Blanc-Sablon Asia/Kolkata Europe/Volgograd
America/Boa_Vista Asia/Krasnoyarsk Europe/Warsaw
America/Bogota Asia/Kuala_Lumpur Europe/Zagreb
America/Boise Asia/Kuching Europe/Zaporozhye
America/Buenos_Aires Asia/Kuwait Europe/Zurich
America/Cambridge_Bay Asia/Macao GB
America/Campo_Grande Asia/Macau GB-Eire
America/Cancun Asia/Magadan GMT
America/Caracas Asia/Makassar GMT+0
America/Catamarca Asia/Manila GMT-0
America/Cayenne Asia/Muscat GMT0
America/Cayman Asia/Nicosia Greenwich
America/Chicago Asia/Novokuznetsk HST
America/Chihuahua Asia/Novosibirsk Hongkong
America/Coral_Harbour Asia/Omsk Iceland
America/Cordoba Asia/Oral Indian/Antananarivo
America/Costa_Rica Asia/Phnom_Penh Indian/Chagos
America/Creston Asia/Pontianak Indian/Christmas
America/Cuiaba Asia/Pyongyang Indian/Cocos
America/Curacao Asia/Qatar Indian/Comoro
America/Danmarkshavn Asia/Qyzylorda Indian/Kerguelen
America/Dawson Asia/Rangoon Indian/Mahe
America/Dawson_Creek Asia/Riyadh Indian/Maldives
America/Denver Asia/Saigon Indian/Mauritius
America/Detroit Asia/Sakhalin Indian/Mayotte
America/Dominica Asia/Samarkand Indian/Reunion
America/Edmonton Asia/Seoul Iran
America/Eirunepe Asia/Shanghai Israel
America/El_Salvador Asia/Singapore Jamaica
America/Ensenada Asia/Taipei Japan
America/Fort_Wayne Asia/Tashkent Kwajalein
America/Fortaleza Asia/Tbilisi Libya
America/Glace_Bay Asia/Tehran MET
America/Godthab Asia/Tel_Aviv MST
America/Goose_Bay Asia/Thimbu MST7MDT
America/Grand_Turk Asia/Thimphu Mexico/BajaNorte
America/Grenada Asia/Tokyo Mexico/BajaSur
America/Guadeloupe Asia/Ujung_Pandang Mexico/General
America/Guatemala Asia/Ulaanbaatar NZ
America/Guayaquil Asia/Ulan_Bator NZ-CHAT
America/Guyana Asia/Urumqi Navajo
America/Halifax Asia/Vientiane PRC
America/Havana Asia/Vladivostok PST8PDT
America/Hermosillo Asia/Yakutsk Pacific/Apia
America/Indiana/Indianapolis Asia/Yekaterinburg Pacific/Auckland
America/Indiana/Knox Asia/Yerevan Pacific/Chatham
America/Indiana/Marengo Atlantic/Azores Pacific/Chuuk
America/Indiana/Petersburg Atlantic/Bermuda Pacific/Easter
America/Indiana/Tell_City Atlantic/Canary Pacific/Efate
America/Indiana/Vevay Atlantic/Cape_Verde Pacific/Enderbury
America/Indiana/Vincennes Atlantic/Faeroe Pacific/Fakaofo
America/Indiana/Winamac Atlantic/Faroe Pacific/Fiji
America/Indianapolis Atlantic/Jan_Mayen Pacific/Funafuti
America/Inuvik Atlantic/Madeira Pacific/Galapagos
America/Iqaluit Atlantic/Reykjavik Pacific/Gambier
America/Jamaica Atlantic/South_Georgia Pacific/Guadalcanal
America/Jujuy Atlantic/St_Helena Pacific/Guam
America/Juneau Atlantic/Stanley Pacific/Honolulu
America/Kentucky/Louisville Australia/ACT Pacific/Johnston
America/Kentucky/Monticello Australia/Adelaide Pacific/Kiritimati
America/Knox_IN Australia/Brisbane Pacific/Kosrae
America/Kralendijk Australia/Broken_Hill Pacific/Kwajalein
America/La_Paz Australia/Canberra Pacific/Majuro
America/Lima Australia/Currie Pacific/Marquesas
America/Los_Angeles Australia/Darwin Pacific/Midway
America/Louisville Australia/Eucla Pacific/Nauru
America/Lower_Princes Australia/Hobart Pacific/Niue
America/Maceio Australia/LHI Pacific/Norfolk
America/Managua Australia/Lindeman Pacific/Noumea
America/Manaus Australia/Lord_Howe Pacific/Pago_Pago
America/Marigot Australia/Melbourne Pacific/Palau
America/Martinique Australia/NSW Pacific/Pitcairn
America/Matamoros Australia/North Pacific/Pohnpei
America/Mazatlan Australia/Perth Pacific/Ponape
America/Mendoza Australia/Queensland Pacific/Port_Moresby
America/Menominee Australia/South Pacific/Rarotonga
America/Merida Australia/Sydney Pacific/Saipan
America/Metlakatla Australia/Tasmania Pacific/Samoa
America/Mexico_City Australia/Victoria Pacific/Tahiti
America/Miquelon Australia/West Pacific/Tarawa
America/Moncton Australia/Yancowinna Pacific/Tongatapu
America/Monterrey Brazil/Acre Pacific/Truk
America/Montevideo Brazil/DeNoronha Pacific/Wake
America/Montreal Brazil/East Pacific/Wallis
America/Montserrat Brazil/West Pacific/Yap
America/Nassau CET Poland
America/New_York CST6CDT Portugal
America/Nipigon Canada/Atlantic ROC
America/Nome Canada/Central ROK
America/Noronha Canada/East-Saskatchewan Singapore
America/North_Dakota/Beulah Canada/Eastern Turkey
America/North_Dakota/Center Canada/Mountain UCT
America/North_Dakota/New_Salem Canada/Newfoundland US/Alaska
America/Ojinaga Canada/Pacific US/Aleutian
America/Panama Canada/Saskatchewan US/Arizona
America/Pangnirtung Canada/Yukon US/Central
America/Paramaribo Chile/Continental US/East-Indiana
America/Phoenix Chile/EasterIsland US/Eastern
America/Port-au-Prince Cuba US/Hawaii
America/Port_of_Spain EET US/Indiana-Starke
America/Porto_Acre EST US/Michigan
America/Porto_Velho EST5EDT US/Mountain
America/Puerto_Rico Egypt US/Pacific
America/Rainy_River Eire US/Pacific-New
America/Rankin_Inlet Etc/GMT US/Samoa
America/Recife Etc/GMT+0 UTC
America/Regina Etc/GMT+1 Universal
America/Resolute Etc/GMT+10 W-SU
America/Rio_Branco Etc/GMT+11 WET
America/Rosario Etc/GMT+12 Zulu
America/Santa_Isabel Etc/GMT+2
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