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White Labeling Decipher Software

  Requires Decipher Cloud

White labeling will allow you to mask or configure the branding of the Decipher software platform.

Setup:

  1. Using your shell login navigate to v2/selfserve
  2. Create a new nstyles file. If one already exists edit the current file
  3. Place any of the following styles blocks in the file and modify accordingly
  4. Contact FocusVision Account Contact to link this file to your domain(s)

Unbranded Whitelabeling

To do basic portal unbranding, place the following at the top of the nstyles file:

@include unbranded

This will setup the following styles automatically:

*whitelabel.company: Generic Inc.
*whitelabel.support: support@generic.example.com

# This support email defaults to support@decipherinc.com
*clientSupport.email: [whitelabel.support]

# Replace default news link with nothing at all
*framework.newslink.li:

# Remove the bell icon in the portal
*ultron.header.notifications:

# Remove the Walkthrough link in portal's Help menu
*ultron.common.help.walkthrough:

# Remove the youtube video/overlay
*ultron.pageguide:

# Help link is just an email address
*framework.helplink:
<a href="mailto:[whitelabel.support]?subject=Support Request" class="link-text">help</a>

# No login logo
*login.logo: <b>[whitelabel.company] portal: please log in</b>

# Custom login title based on company name
*login.title: [whitelabel.company] portal: Sign in

# left hand logo on some pages
# leave behind some whitespace as not to bunch up the page
*logo.decipher:
<div style="height: 99px"> </div>

# right hand logo on some other pages
*logo.client:

# General support link replacement
*support.link.shared:
<a href="/support/${gv.survey.path if gv.survey else ""}">Help</a>

# support links on some legacy pages
*survey.support:
<div class="help">
[support.link.shared]
</div>

# support links on newer pages
*survey.respview.footer:
<div id="surveyFooter" class="survey-footer">
[support.link.shared]
</div>

# Remove the app switcher from the header bar in portal
*ultron.common.unifiedlogin.markup:

*whitelabel.supportPhone:

# new user intro email introducing users to Decipher
*sys.login.newuser-intro:

# social media links in new user emails
*sys.login.email-footer:

# new user email company logo
*sys.login.newuser.emailLogo:
<img width="196" height="60" src="[whitelabel.logoPath]" alt="[whitelabel.company]">

# help desk info for new user email
*sys.login.newuser.helpdesk.plaintext:

*sys.login.newuser.helpdesk.html:

Login Page

To setup the login page, add the following to the nstyles file:

Login Page Title:

*login.title: Company Login

Login Logo:

*login.logo: <img src="/path/to/company-logo.jpg" alt="Company Logo" />

Login Page External CSS Stylesheets​:

*login.include.css:

<link rel="stylesheet" type="text/css" href="/survey/path/to/company-login.css"/>

Help Menu

You can add a walkthrough video to your help menu via either a link or a separate modal screen.

Walkthrough Video Link in Menu:

To configure the walkthrough video as a menu link, add the following to the nstyles file:

*ultron.common.help.walkthrough:
<li><a data-ng-click="$parent.runWalkthrough()">Walkthrough</a></li>

Walkthrough Video Modal Screen:

To configure the walkthrough video as a modal screen, add the following to the nstyles file:

*ultron.pageguide:
<div id="tlyPageGuideWelcome" data-ng-if="WALKTHROUGH">
    <h2 style="margin-bottom: 20px; color: #93D600;">Please take a moment to learn about the new Research Hub.</h2>
    <p style="font-size: 1.1em;">The Research Hub has replaced the Portal.</p>
    <p style="font-size: 1.1em;">This video will give you a conceptual look at the new organization system, then explain how your folders and projects have been converted. After that you’ll have an opportunity to follow a brief, interactive walkthrough of the new Research Hub.</p>
    <iframe data-ng-if="!$root.hideScreencast" width="640" height="360" src="//www.youtube-nocookie.com/embed/sGlUuwyXiLo?rel=0&allowfullscreen&modestbranding=1" frameborder="0">
</iframe>
    <div class="dux-section-md">
    <button class="tlypageguide_start float-r" data-ng-click="$root.hideScreencast = true">Start</button>
    <a class="tlypageguide_dismiss float-r">Close</a>
    </div>
</div>

Notifications Bell

To configure bell for notifications, add the following to the nstyles file:

*ultron.header.notifications:
<span class="notifications" data-notifications></span>

Default Survey Styles

To include privacy policy and help links in the footer, add the following to the nstyles file:

Support Links Footer:

*survey.respview.footer:
<div id="surveyFooter" class="survey-footer">
[support.link.shared]
</div>

Respondent View Privacy Policy and Help Links:

*support.link.shared:
<a href="path/to/company/privacy-statement" target="_blank">Privacy</a> -
<a href="/support?decLang=@(lang)" target="_blank">Help</a>

Survey styles are not tied to domain and will be applied based on the hierarchical level of the nstyles file. 

Email Addresses

Use the following to configure various email address fields:

Email Address for Support Requests:

*whitelabel.support: support@generic.example.com

Reply-To Email Address for Support Requests:

*whitelabel.sender: support@generic.example.com

From Address for Password Reset Email:

*clientSupport.email: support@generic.example.com

System Email Content

You have several options for configuring the body of your email. See below for what to add to the nstyles file for each message type.

Base Email Message Format

The following is the base message format required for all emails.

*sys.email.survey:
From: "$(fullname)" <[whitelabel.sender]>
Subject: [$(survey)] $(subject)
Reply-To: $(sender)
To: $(target)

This is an email from [whitelabel.company] regarding survey $(survey) - [whitelabel.secureHost]/report/$(survey)

$(message)

New User Notification Email

The following email is the first communication sent to new users once their account has been created.


*sys.login.newuser:
From: "$(sender)" <[whitelabel.sender]>
Reply-To: <$(sender)>
Subject: User Account Created
To: $(target)
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="----=_NextPart_001_001F_01C26331.F7121560"
------=_NextPart_001_001F_01C26331.F7121560
Content-Type: text/plain; charset="utf-8"
Welcome to [whitelabel.company]!
Your username is $(target)
Click the link below to set up your password.
Set Password:
$(host)/login/reset?token=$(token)&why=first
$(message)
This invitation is valid for 24 hours.
[sys.login.newuser.helpdesk.plaintext]
------=_NextPart_001_001F_01C26331.F7121560
     /* Force Hotmail to display emails at full width */
         .ExternalClass {
           display: block !important;
           width: 100%;
         }
         /* Force Hotmail to display normal line spacing */
         .ExternalClass,
         .ExternalClass p,
         .ExternalClass span,
         .ExternalClass font,
         .ExternalClass td,
         .ExternalClass div {
           line-height: 100%;
         }
         @media only screen and (max-width: 600px) {
           body[class*="background"],
           table[class*="background"],
           td[class*="background"] {
             background: #eeeeee !important;
           }
           table[class="card"] {
             width: auto !important;
           }
           td[class="data-heading"],
           td[class="data-value"] {
             display: block !important;
           }
           td[class="data-heading"] {
             padding: 10px 10px 0;
           }
           table[class="wrap"] {
             width: 100% !important;
           }
           td[class="wrap-cell"] {
             padding-top: 0 !important;
             padding-bottom: 0 !important;
           }
         }
   </style>
 </head>
 <body leftmargin="0" marginwidth="0" topmargin="0" marginheight="0" offset="0" bgcolor="" class="background" style='margin:0;padding:0;font-family:"Open Sans", sans-serif;font-size:14px;font-weight:normal;color:#222;line-height:1.5em;margin-bottom:0;-webkit-text-size-adjust:none;-ms-text-size-adjust:none;background-color:#333333;'>
   <table align="center" border="0" cellpadding="0" cellspacing="0" height="100%" width="100%" class="background" style="background-color:#333333;margin:0;padding:0;width:100% !important;">
     <tr>
       <td align="center" valign="top" width="100%" class="background" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;background-color:#333333;">
         <center>
           <table cellpadding="0" cellspacing="0" width="600" class="wrap">
             <tr>
               <td valign="top" class="wrap-cell" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;padding-top:30px; padding-bottom:30px;">
                 <table cellpadding="0" cellspacing="0" class="force-full-width" style="width:100% !important;">
                   <tr>
                     <td height="60" valign="top" class="header-cell header-logo" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;background-color:#f9f9f9;font-size:24px;border-bottom:1px solid #9BC862;text-align:center;padding:30px;">
                       [sys.login.newuser.emailLogo]
                  </td>
                   </tr>
                   <tr>
                     <td valign="top" class="body-cell" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;background-color:#ffffff;text-align:center;padding-top:30px;padding-bottom:34px;">
                       <table cellpadding="0" cellspacing="0" width="100%" bgcolor="#ffffff">
                         <tr>
                           <td valign="top" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;padding-bottom:15px; background-color:#ffffff;">
                             <h1 style='margin:0;padding:0;font-family:"Open Sans", sans-serif;font-size:26px;font-family:"Open Sans Semibold", sans-serif;'>Welcome to [whitelabel.company]!</h1>
                           </td>
                         </tr>
                         <tr>
                           <td valign="top" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;padding-bottom:20px; background-color:#ffffff;">
                             Your username is <span class="email-address" style='font-family:"Open Sans Semibold", sans-serif;'>$(target)</span><br>
                             Click the button below to set up your password.
                         </td>
                         </tr>
                         <tr>
                           <td style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;">
                             <table cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff">
                               <tr>
                                 <td width="auto" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;background-color:#ffffff; font-size:0; line-height:0;">&nbsp;</td>
                                 <td style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;width:200px;">
                                   <div>
                                     <!--[if mso]>
                                       <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="http://" style="height:50px;v-text-anchor:middle;width:200px;" arcsize="8%" stroke="f" fillcolor="#178f8f">
                                         <w:anchorlock/>
                                           <center>
                                     <![endif]-->
                                     <a class="password-button" href="$(host)/login/reset?token=$(token)&why=first" style="color:white;text-decoration:none;color:#2A5DB0;text-decoration:underline;-webkit-box-shadow:0 2px #6B8B40;-moz-box-shadow:0 2px #6B8B40;box-shadow:0 2px #6B8B40;border-radius:7px;background-color:#A2D063;color:#ffffff;display:inline-block;font-size:20px;line-height:40px;text-align:center;text-decoration:none;padding: 5px 20px;-webkit-text-size-adjust:none;">Set My Password</a>
                                     <!--[if mso]>
                                     </center>
                                   </v:roundrect>
                                     <![endif]-->
                                   </div>
                                 </td>
                                 <td width="auto" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;background-color:#ffffff; font-size:0; line-height:0;">&nbsp;</td>
                               </tr>
                             </table>
                           </td>
                         </tr>
                         <tr>
                           <td style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;">
                             <div class="message-container" style="background-color:#f9f9f9;color:#222;width:90%;margin:20px auto;">
                               @if message
                               <div class="message-text" style='margin:0;padding:0;font-family:"Open Sans", sans-serif;font-weight:normal;color:#222;line-height:1.5em;margin-bottom:0;-webkit-text-size-adjust:none;-ms-text-size-adjust:none;font-size:14px;padding:1px;'>$(message)</div>
                               @endif
                          </div>
                           </td>
                         </tr>
                         <tr>
                           <td style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;background-color:#ffffff; font-size: 12px; color: #777;">
                             This invitation is valid for 24 hours.<br>
                             [sys.login.newuser.helpdesk.html]
                           </td>
                         </tr>
                       </table>
                     </td>
                   </tr>
                   [sys.login.email-footer]
                 </table>
               </td>
             </tr>
           </table>
         </center>
       </td>
     </tr>
   </table>
 </body>
</html>
------=_NextPart_001_001F_01C26331.F7121560--

The following email is sent after a user sets their password via the sys.login.newuser email.

If this style is left blank, no email is sent.

*sys.login.newuser-intro:
From: "$(sender)" <[whitelabel.sender]>
Reply-To: <$(sender)>
Subject: Welcome to [whitelabel.company]
To: $(target)
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="----=_NextPart_001_001F_01C26331.F7121560"
------=_NextPart_001_001F_01C26331.F7121560
Content-Type: text/plain; charset="utf-8"
Hello $(target),
Check out some of the major features you now have access to!
Build:
Surveys that don't compromise on the features you need.
$(host)/apps/mindtouch?cid=de_gettingstarted
Test:
The respondent experience you're excited about.
$(host)/apps/mindtouch?cid=kb_1891#Survey_Testing_Environment
Distribute:
Centralized field management for tracking progress and success.
$(host)/apps/mindtouch?cid=kb_1891#Email_Campaign_Manager_Overview
Report:
Sophisticated Crosstab tools for breakthrough insights.
$(host)/apps/mindtouch?cid=kb_1892
[whitelabel.company] Support Available 24/7
We're here to help, so please don't hesitate to contact our support team for questions you may have. Here are ways you can connect with our support team.
Visit the Knowledge Base
$(host)/apps/mindtouch/Decipher
Contact us by e-mail
$(host)/apps/mindtouch?cid=helpdesk
Give us a call
[whitelabel.supportPhone]
------=_NextPart_001_001F_01C26331.F7121560
Content-Type: text/html; charset="utf-8"
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
 <head>
   <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
   <meta name="viewport" content="width=device-width, initial-scale=1">
   <title>Welcome to [whitelabel.company]</title>
   <style type="text/css">
     /* Force Hotmail to display emails at full width */
         .ExternalClass {
           display: block !important;
           width: 100%;
         }
         /* Force Hotmail to display normal line spacing */
         .ExternalClass,
         .ExternalClass p,
         .ExternalClass span,
         .ExternalClass font,
         .ExternalClass td,
         .ExternalClass div {
           line-height: 100%;
         }
         @media only screen and (max-width: 600px) {
           body[class*="background"],
           table[class*="background"],
           td[class*="background"] {
             background: #eeeeee !important;
           }
           table[class="card"] {
             width: auto !important;
           }
           td[class="data-heading"],
           td[class="data-value"] {
             display: block !important;
           }
           td[class="data-heading"] {
             padding: 10px 10px 0;
           }
           table[class="wrap"] {
             width: 100% !important;
           }
           td[class="wrap-cell"] {
             padding-top: 0 !important;
             padding-bottom: 0 !important;
           }
         }
   </style>
 </head>
 <body leftmargin="0" marginwidth="0" topmargin="0" marginheight="0" offset="0" bgcolor="" class="background" style='margin:0;padding:0;font-family:"Open Sans", sans-serif;font-size:14px;font-weight:normal;color:#222;line-height:1.5em;margin-bottom:0;-webkit-text-size-adjust:none;-ms-text-size-adjust:none;background-color:#333333;'>
   <table align="center" border="0" cellpadding="0" cellspacing="0" height="100%" width="100%" class="background" style="background-color:#333333;margin:0;padding:0;width:100% !important;">
     <tr>
       <td align="center" valign="top" width="100%" class="background" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;background-color:#333333;">
         <center>
           <table cellpadding="0" cellspacing="0" width="600" class="wrap">
             <tr>
               <td valign="top" class="wrap-cell" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;padding-top:30px; padding-bottom:30px;">
                 <table cellpadding="0" cellspacing="0" class="force-full-width" style="width:100% !important;">
                   <tr>
                     <td height="60" valign="top" class="header-cell header-logo" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;background-color:#f9f9f9;font-size:24px;border-bottom:1px solid #9BC862;text-align:center;padding:30px;">
                       [sys.login.newuser.emailLogo]
                   </td>
                   </tr>
                   <tr>
                     <td valign="top" class="body-cell" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;background-color:#ffffff;">
                       <table cellpadding="0px" cellspacing="0px" width="100%" bgcolor="#ffffff" style="padding: 30px;">
                         <tr>
                           <td valign="top" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;">
                             <h1 style='margin:0;padding:0;font-size:20px;font-family:"Open Sans", sans-serif;'>Hello $(target),</h1>
                           </td>
                         </tr>
                         <tr>
                           <td valign="top" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;padding-top: 10px; padding-bottom:20px; background-color:#ffffff;">
                             Check out some of the major features you now have access to!
                         </td>
                         </tr>
                         <tr>
                           <td style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;">
                             <table class="feature-table" cellspacing="0" cellpadding="0" width="100%" bgcolor="#ffffff">
                               <tr bgcolor="#f9f9f9" height="30px" style="border-bottom:5px solid white;border-top:5px solid white;display:table;">
                                 <td valign="middle" align="left" width="30px" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;padding: 20px;">
                                   <a href="$(host)/apps/mindtouch?cid=de_gettingstarted" style="color:#6B8B40;text-decoration:none;"><img src="$(host)/i/ion-settings.png" style="outline:none;text-decoration:none;-ms-interpolation-mode:bicubic;border:none;"></a>
                                 </td>
                                 <td align="left" width="570px" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;">
                                   <div class="feature" style="display:inline-block;">
                                     <span class="name" style='display:block;padding-top:9px;font-family:"Open Sans Semibold", sans-serif;color:#6B8B40;font-size:18px;'><a href="$(host)/apps/mindtouch?cid=de_gettingstarted" style="color:#6B8B40;text-decoration:none;">Build</a></span>
                                     <span class="description" style="display:block;font-size:12px;color:#777;">Surveys that don't compromise on the features you need.</span>
                                   </div>
                                 </td>
                               </tr>
                               <tr bgcolor="#f9f9f9" height="30px" style="border-bottom:5px solid white;border-top:5px solid white;display:table;">
                                 <td valign="middle" align="left" width="30px" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;padding: 20px;">
                                   <a href="$(host)/apps/mindtouch?cid=kb_1891#Survey_Testing_Environment" style="color:#6B8B40;text-decoration:none;"><img src="$(host)/i/ion-android-done-all.png" style="outline:none;text-decoration:none;-ms-interpolation-mode:bicubic;border:none;"></a>
                                 </td>
                                 <td align="left" width="570px" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;">
                                   <div class="feature" style="display:inline-block;">
                                     <span class="name" style='display:block;padding-top:9px;font-family:"Open Sans Semibold", sans-serif;color:#6B8B40;font-size:18px;'><a href="$(host)/apps/mindtouch?cid=kb_1891#Survey_Testing_Environment" style="color:#6B8B40;text-decoration:none;">Test</a></span>
                                     <span class="description" style="display:block;font-size:12px;color:#777;">The respondent experience you're excited about.</span>
                                   </div>
                                 </td>
                               </tr>
                               <tr bgcolor="#f9f9f9" height="30px" style="border-bottom:5px solid white;border-top:5px solid white;display:table;">
                                 <td valign="middle" align="left" width="30px" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;padding: 20px;">
                                   <a href="$(host)/apps/mindtouch?cid=kb_1891#Email_Campaign_Manager_Overview" style="color:#6B8B40;text-decoration:none;"><img src="$(host)/i/ion-ios-email-outline.png" style="outline:none;text-decoration:none;-ms-interpolation-mode:bicubic;border:none;"></a>
                                 </td>
                                 <td align="left" width="570px" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;">
                                   <div class="feature" style="display:inline-block;">
                                     <span class="name" style='display:block;padding-top:9px;font-family:"Open Sans Semibold", sans-serif;color:#6B8B40;font-size:18px;'><a href="$(host)/apps/mindtouch?cid=kb_1891#Email_Campaign_Manager_Overview" style="color:#6B8B40;text-decoration:none;">Distribute</a></span>
                                     <span class="description" style="display:block;font-size:12px;color:#777;">Centralized field management for tracking progress and success.</span>
                                   </div>
                                 </td>
                               </tr>
                               <tr bgcolor="#f9f9f9" height="30px" style="border-bottom:5px solid white;border-top:5px solid white;display:table;">
                                 <td valign="middle" align="left" width="30px" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;padding: 20px;">
                                   <a href="$(host)/apps/mindtouch?cid=kb_1892" style="color:#6B8B40;text-decoration:none;"><img src="$(host)/i/ion-stats-bars.png" style="outline:none;text-decoration:none;-ms-interpolation-mode:bicubic;border:none;"></a>
                                 </td>
                                 <td align="left" width="570px" style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;">
                                   <div class="feature" style="display:inline-block;">
                                     <span class="name" style='display:block;padding-top:9px;font-family:"Open Sans Semibold", sans-serif;color:#6B8B40;font-size:18px;'><a href="$(host)/apps/mindtouch?cid=kb_1892" style="color:#6B8B40;text-decoration:none;">Report</a></span>
                                     <span class="description" style="display:block;font-size:12px;color:#777;">Sophisticated Crosstab tools for breakthrough insights.</span>
                                   </div>
                                 </td>
                               </tr>
                             </table>
                             <div style="border-bottom: 1px solid #ddd; margin-top: 15px; padding-top: 5px; padding-bottom: 5px;"></div>
                           </td>
                         </tr>
                         <tr>
                           <td style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;">
                             <h1 style='margin:0;padding:0;font-size:20px;font-family:"Open Sans", sans-serif;padding-top: 25px; padding-bottom: 5px;'>[whitelabel.company] Support Available 24/7</h1>
                           </td>
                         </tr>
                         <tr>
                           <td style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;padding-top: 10px; padding-bottom: 25px;">
                             We're here to help, so please don't hesitate to contact our support team for questions you may have. Here are ways you can connect with our support team.
                         </td>
                         </tr>
                         <tr>
                           <td style="font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;">
                             <table style="border-spacing: 10px;">
                               <tbody>
                                   <tr style="text-align: center;">
                                     <td style="width: 170px; height: 130px; background: #f9f9f9;">
                                       <img height="45" src="$(host)/i/kb_icon.png" style="outline:none;text-decoration:none;-ms-interpolation-mode:bicubic;">
                                       <br/>
                                       <span style="padding-top:8px;">Visit the</span>
                                       <span class="de-link" style="color:#6B8B40;text-decoration:none;padding-top:8px;">
                                       <br/>
                                       <a href="$(host)/apps/mindtouch/Decipher" style="color:#6B8B40;text-decoration:none;">Knowledge Base</a></span>
                                     </td>
                                     <td style="width: 170px; height: 130px; background: #f9f9f9;">
                                       <img height="45" src="$(host)/i/contact_icon.png" style="outline:none;text-decoration:none;-ms-interpolation-mode:bicubic;">
                                       <br/>
                                       <span style="padding-top:8px;">Contact us</span>
                                       <span class="de-link" style="color:#6B8B40;text-decoration:none;padding-top:8px;">
                                       <br/>
                                       <a href="$(host)/apps/mindtouch?cid=helpdesk" style="color:#6B8B40;text-decoration:none;">By E-mail</a></span>
                                     </td>
                                     <td style="width: 170px; height: 130px; background: #f9f9f9;">
                                       <img height="45" src="$(host)/i/phone_icon.png" style="outline:none;text-decoration:none;-ms-interpolation-mode:bicubic;">
                                       <br/>
                                       <span style="padding-top:8px;">Give Us a Call</span>
                                       <br/>
                                       <span style="padding-top:8px;">[whitelabel.supportPhone]</span>
                                     </td>
                                   </tr>
                               </tbody>
                             </table>
                           </td>
                         </tr>
                       </table>
                     </td>
                   </tr>
                   [sys.login.email-footer]
               </table>
               </td>
             </tr>
           </table>
         </center>
       </td>
     </tr>
   </table>
 </body>
</html>
------=_NextPart_001_001F_01C26331.F7121560--

Additionally, the following styles can be referenced in either new email:

*whitelabel.supportPhone: +1 (855) 258-3155
*whitelabel.helpdesk.link: $(host)/apps/mindtouch?cid=helpdesk

*sys.login.newuser.helpdesk.plaintext:
If the invitation has expired, contact our helpdesk.
[whitelabel.helpdesk.link]

*sys.login.newuser.helpdesk.html:
If the invitation has expired, contact our <a href="[whitelabel.helpdesk.link]" style="color:white;text-decoration:none;color:#2A5DB0;text-decoration:underline;text-decoration:none;color:#A2D063;">helpdesk.</a>

*sys.login.newuser.emailLogo:
<img width="196" height="60" src="$(host)/i/Decipher_logo.png" alt="Decipher">

*sys.login.email-footer:
<tr>
 <td valign="top" class="footer-cell" style='font-size:14px;font-weight:normal;color:#222;line-height:1.5em;vertical-align:top;border-collapse:collapse;background-color:#f9f9f9;color:#777;text-align:center;padding-top:30px;padding-bottom:30px;font-family:"Open Sans", sans-serif;font-size:12px;'>
   Follow Us:<br>
   <ul style="overflow:auto;padding:0;">
     <li style="list-style-type:none;display:inline-block;margin-right:10px;"><a href="https://www.linkedin.com/company/102216/" style="color:white;text-decoration:none;color:#2A5DB0;text-decoration:underline;">
         <div style="color:#777;border-radius:50%;padding:6px;border:1px solid;height:18px;width:18px;"><img src="$(host)/i/fa-linkedin.png" style="outline:none;text-decoration:none;-ms-interpolation-mode:bicubic;border:none;" alt="Linkedin"></div>
       </a></li>
     <li style="list-style-type:none;display:inline-block;margin-right:10px;"><a href="https://www.facebook.com/FocusVisionWW/" style="color:white;text-decoration:none;color:#2A5DB0;text-decoration:underline;">
         <div style="color:#777;border-radius:50%;padding:6px;border:1px solid;height:18px;width:18px;"><img src="$(host)/i/fa-facebook.png" style="outline:none;text-decoration:none;-ms-interpolation-mode:bicubic;border:none;" alt="Facebook"></div>
       </a></li>
     <li style="list-style-type:none;display:inline-block;margin-right:10px;"><a href="https://twitter.com/FocusVisionInfo" style="color:white;text-decoration:none;color:#2A5DB0;text-decoration:underline;">
         <div style="color:#777;border-radius:50%;padding:6px;border:1px solid;height:18px;width:18px;"><img src="$(host)/i/fa-twitter.png" style="outline:none;text-decoration:none;-ms-interpolation-mode:bicubic;border:none;" alt="Twitter"></div>
       </a></li>
     <li style="list-style-type:none;display:inline-block;"><a href="https://www.youtube.com/channel/UCaNRd4J8j71AgUWJAQUOOdg" style="color:white;text-decoration:none;color:#2A5DB0;text-decoration:underline;">
         <div style="color:#777;border-radius:50%;padding:6px;border:1px solid;height:18px;width:18px;"><img src="$(host)/i/fa-youtube-play.png" style="outline:none;text-decoration:none;-ms-interpolation-mode:bicubic;border:none;" alt="Youtube"></div>
       </a></li>
   </ul>
 </td>
</tr>

Password Reset Email

The following email is the communication sent to users whenever they request a password reset.

*sys.login.password.email:
<html>
<head>
  <title>Reset Password</title>
</head>
<body style="background-color: #ECECEC;margin: 0px;padding: 20px;font-family: Arial;">
  <div style="width: 50%;margin-left: 25%;border: 1px solid #CACACA;border-radius: 7px;background: #FFF">
      <div style="text-align: center;border-bottom: 1px solid #CACACA;margin-bottom: 25px;padding: 20px;">
        [whitelabel.emailLogo]
      </div>
      <div style="padding: 30px;color: #333;font-size: 14pt;">
          <h1 style="margin: 0px;margin-bottom: 10px;">Hello,</h1>
          <div style="margin-bottom: 10px;">
              You have indicated that you have forgotten your password.
          </div>
          <div style="margin-bottom: 20px">
              To select a new password, click the button below.
          </div>
          <div style="text-align: center;">
              <a href="$(host)/login/reset?token=$(token)" target="_blank"style="border-radius: 5px;padding: 5px 10px;background-color: #0086ab;color: #FFF;text-decoration: none;display: inline-block;">
                  Reset Password
              </a>
          </div>
          <div style="margin-top: 20px; font-size: 0.75em">
              If you have not asked for a new password, you can disregard this email.
          </div>
      </div>
  </div>
</body>
</html>

Project Warnings Notification Email

The following email is the communication sent to users whenever there is a warning triggered for their project.

*projectwarnings.notification-email:
From: <[whitelabel.sender]>
Subject: Project Warnings - $(projectName)
To: $(recipient)
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="----=_NextPart_001_001F_01C26331.F7121560"

------=_NextPart_001_001F_01C26331.F7121560
Content-Type: text/plain; charset="utf-8"

ATTENTION

Your project "$(projectName)" (${re.sub("^selfserve/", "", projectPath)}) has triggered some warnings. Learn More:
$(host)/apps/mindtouch/0002_Portal/0004_Company_Management/040_Project_Warnings_Report

Errors:
@for event in [ x for x in events if x.type in ("exceptions", "missing_resources", "quota_misses",) ]
${event.format % event.value}    $(event.name)
@end

Other Warnings:
@for event in [ x for x in events if x.type not in ("exceptions", "missing_resources", "quota_misses",) ]
${event.format % event.value}    $(event.name)
@end

Open Project Warnings Page:
$(host)/apps/projectwarnings#/details/$(projectPath)?start=none&end=none

Not your project? Visit the portal and click "Actions" -> "Unsubscribe"
to stop receiving notifications about this project.
$(host)/apps/portal#/projects/detail/$(projectPath)

------=_NextPart_001_001F_01C26331.F7121560
Content-Type: text/html; charset="utf-8"

<!DOCTYPE html>
<html>
<head>
<meta name="viewport" content="width=device-width" />
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<title>Project Warnings - $(projectName)</title>
</head>
<body style="width: 100% !important; height: 100%; -webkit-font-smoothing: antialiased; -webkit-text-size-adjust: none; background-color: #f6f6f6; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif; font-size: 100%; line-height: 1.2; color: #333;">

<table style="width: 100%; padding: 20px; background-color: #f6f6f6;">
   <tr>
       <td></td>
       <td bgcolor="#FFFFFF" style="border: 1px solid #f0f0f0; display: block!important; max-width: 600px!important; margin: 0 auto!important; clear: both!important; padding: 20px;">

           <!-- content -->
           <div style="max-width: 600px; margin: 0 auto; display: block;">
           <table style="width: 100%;">
               <tr>
                   <td>
                       <h1 style="margin: 20px 0 10px; line-height: 1.2; font-weight: bold; font-size: 18px;">ATTENTION</h1>
                       <p style="font-weight: 400; color: #222;">Your project
                           <a href="$(host)/apps/projectwarnings#/details/$(projectPath)?start=none&amp;end=none"
                           style="text-decoration: none; color: #0086ab;">
                               $(projectName) (${re.sub("^selfserve/", "", projectPath)})
                           </a>
                           has triggered some warnings.
                           <a href="$(host)/apps/mindtouch/0002_Portal/0004_Company_Management/040_Project_Warnings_Report"
                           style="text-decoration: none; color: #0086ab;">
                               Learn More
                           </a></p>
                       <div style="margin: 0 0 30px 20px;">
                           <h2 style="margin: 20px 0 10px; line-height: 1.2; font-weight: bold; font-size: 16px;">Errors:</h2>
                           <table>
                               @for event in [ x for x in events if x.type in ("exceptions", "missing_resources", "quota_misses",) ]
                               <tr
                                   @if event.warn
                                   style="color: #dd4b39;"
                                   @else
                                   style="color: #777777;"
                                   @endif
                                   >
                                   <td style="min-width: 40px; text-align: right; padding-right: 4px;">
                                       <span
                                           @if event.warn
                                           style="font-weight: bold; color: #dd4b39;"
                                           @else
                                               @if event.value
                                               style="font-weight: bold; color: #222;"
                                               @else
                                               style="font-weight: bold; color: #777;"
                                               @endif
                                           @endif
                                       >${event.format % event.value}</span>
                                   </td>
                                   <td style="font-weight: bold; color: ${'#dd4b39' if event.warn else '#222'}">$(event.name)</td>
                               </tr>
                               @end
                           </table>
                           <h2 style="margin: 20px 0 10px; line-height: 1.2; font-weight: bold; font-size: 16px;">Other Warnings:</h2>
                           <table>
                               @for event in [ x for x in events if x.type not in ("exceptions", "missing_resources", "quota_misses",) ]
                               <tr>
                                   <td style="min-width: 40px; text-align: right; padding-right: 4px;">
                                       <span
                                           @if event.warn
                                           style="font-weight: bold; color: #0086ab;"
                                           @else
                                               @if event.value
                                               style="font-weight: bold; color: #222;"
                                               @else
                                               style="font-weight: bold; color: #777;"
                                               @endif
                                           @endif
                                       >${event.format % event.value}</span>
                                   </td>
                                   <td style="font-weight: bold; color: ${'#0086ab' if event.warn else '#222'}">$(event.name)</td>
                               </tr>
                               @end
                           </table>
                       </div>
                       <p>
                           <a href="$(host)/apps/projectwarnings#/details/$(projectPath)?start=none&amp;end=none"
                             style="text-decoration: none; color: #FFF; background-color: #0086ab; border: solid #0086ab; border-width: 10px 20px; line-height: 2; font-weight: bold; margin-right: 10px; text-align: center; cursor: pointer; display: inline-block; border-radius: 5px;">
                           Open Project Warnings Page
                           </a>
                       </p>
                   </td>
               </tr>
           </table>
           </div>
           <!-- /content -->

       </td>
       <td></td>
   </tr>
</table>
<!-- /body -->

<!-- footer -->
<table style="width: 100%; clear: both !important;">
   <tr>
       <td></td>
       <td style="display: block!important; max-width: 600px!important; margin: 0 auto!important; clear: both!important;">

           <!-- content -->
           <div style="max-width: 600px; margin: 0 auto; display: block;">
               <table>
                   <tr>
                       <td align="center">
                           <p style="font-size: 12px; color: #666;">Not your project? Visit the <a
                                   href="$(host)/apps/portal#/projects/detail/$(projectPath)"
                                   style="color: #333;">portal</a>
                               and click "Actions" -&gt; "Unsubscribe"
                               to stop receiving notifications about this project.</p>
                       </td>
                   </tr>
               </table>
           </div>
           <!-- /content -->

       </td>
       <td></td>
   </tr>
</table>
<!-- /footer -->

</body>
</html>

------=_NextPart_001_001F_01C26331.F7121560--

Suggestions/Best Practices:

  • Setup an SSL alias instead of using the default.

  • Hide the KB/Support links

  • Update Logo on Login and Set/Change password page

If you have any other inquiries in terms of white labeling, please contact Helpdesk.