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FV Revelation Unterstützung

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Researcher FAQ

Welcome to our Researchers FAQ page! See below for answers to some of our most frequently asked questions.

General

How do projects work in terms of having participants participate via web and mobile?

Revelation allows you to run web only or hybrid mobile and web projects. We provide several different activities as well, not all can be used on mobile.

Activities and Mobile Use 

  • Regular Activity - The standard activities we provide. These would display for participants when they are signed in to the website. We provide a number of gadgets for collectors and stimuli such as: Files to share, collecting files, showing photos and videos, collecting photos and video, and standard multiple choice and text based collectors.
  • Mobile Activity - This is an activity much like the Regular Activity, however it can also be accessed from the mobile app along with on the website. However, it is limited to adding 20 collectors within an activity.
  • Concept Canvas - This activity allows participants to interact with an image posting how they feel about certain parts of the image and write why. This activity is only available on the website and does not have mobile app support.
  • Discussion - This activity allows participants to interact in a Discussion like setup with a similar UI experience of tumblr. This kind of activity is only supported on the website and does not have app support.

ProTip: For best results use the app support as a secondary option for participants and have them use the website as their primary way of finishing activities. 

How does Revelation protect the information I’ve posted as stimulus, such as test commercials?

Revelation employs the following precautions to keep your data safe:

Encryption & Authentication
All traffic to the site is encrypted using SSL. Insecure traffic to the site is automatically redirected to a secure connection. We use key-based encryption for access to our machines, ensuring that passwords or passwords alone are not sufficient for accessing our infrastructure. We run our SSH daemon on a non-standard port to reduce our security scanning profile.

Foiling Automated Attacks
From the front-end, we have a CAPTCHA test that is designed to foil brute-force password attacks from automated sources.

Network Segregation
The core network infrastructure at our data center segregates traffic to prevent eavesdropping. Our network gateways are hardened against spoofing attacks, and employ packet filtering and policy routing. Unused switching device ports are disabled. Our hosting provider maintains their own source-controlled package repositories and employ upstream package staging to secure binary packages and fast track security and bug fixes.

Physical Security
Professional security personnel monitor and physically control access to our data center 24/7. In addition, our data centers feature multi-layered access control points, biometric identification, badge scanners and Secure cages and locked racks. Our data center is SAS-70 compliant, meaning it has received one of the highest security ratings in the industry with regard to the physical security of the infrastructure. http://www.scribd.com/doc/3666816/SAS-70-Data-Center-Best-Practices

Additional Security for Video
Videos that are uploaded to our site by researchers or participants can only be viewed using a secure link to the original video source that expires in twenty four hours. This means that links to videos from the site time-out quickly so that they can’t be shared with others.

Automated Internal Testing
We use an extensive automated test suite that is run daily to ensure that our security policies are strictly enforced in our codebase.

Performance on Security Tests
Our site has passed rigorous security requirements and external penetration tests from Fortune 100 companies.

Confidential Content
Even with these security practices in place, we cannot ensure the physical security of a participants computer, or prevent a user from simply taking a screen shot of their web browser. We advise our clients not to post sensitive product information in their studies.

Who can access study data?

There are only two groups of people that have access to study data. Those who are part of the project's Research Team, which includes all Researchers and Observers. And those who are part of the Revelation staff, which includes our Technical Support team, our Development team, Client Services, and the Sales Services member working on the project.

Observers only have access to submitted data from participants, they do not have access to participant's personal information. 

ProTip: Members of the Research Team can be added at the Project Setup > Settings page.

Can I delete old projects?

You can request that your project be deleted by sending an email to re-support@focusvision.com. Please remember to include the project name, URL and the FV project number. Please keep in mind that deleting a project is an irreversible action -- there is no way for us to recover any project data once the deletion has occurred. Likewise, when deleting a participant from the participant list, all data will also be deleted. We recommend using the “deactivate” option if you would like to remove the participant but retain the data.

How long will I have access to my data?

We provide access to project data for two years. If access to data for longer is needed, please contact your account manager for information on our library plan. Our sales team can also be contacted at RevelationSales@focusvision.com

How long is a typical project?

A typical project runs 5-7 days. However, we have had projects run as long as 18 months or as short as 3 days.

What are “Participant Days”?

Participant days are located in the Settings section on the Project page. These numbers are calculated based on the number of participants in the study and the number of active fielding dates. There are two numbers associated with the Participant Days. These numbers represent the actual number of project days used as well as the maximum possible number of participant days. 

Participant Days “Actual” is the accumulated number of active participants have actually participated. 

Participant Days “Max” is the total number of participants multiplied by the total number of fielding days in a study.

An example of how this will work is if 7 of 10 people in a study have completed all 10 participant fielding days each, the actual participant day count would be 70. Since there were 10 total participants included in the study, the maximum possible days would be 100. This will display as “Participant Days Actual: 70/100” on the Project Settings page.

Does Revelation Have Geo Fencing Capabilities?

No we do not. Sorry!

Are Entries Captured With The Mobile App Geo Coded?

We don’t currently surface geo coding information for entries.

Can I Use The Revelation | Next App On A Tablet?

We do not officially support the use of the app on any tablet. This means if someone is having issues using the app on a tablet our support team will not be able to help them. Or if a bug occurs that is particular to tablets we will not try to fix it as our app is not "intended" for tablets.

All that being said, an iPhone app will work on an iPad. It will just be small like it's on a phone screen. If they enlarge it the app will look grainy and bad. Users attempting to access a study with the iPad's native browser will be limited in their ability to interact with the site - we do not recommend using an iPad in this capacity.

What devices does the FV Revelation App work on?

The app is currently offered on iOS (version 9+) and Android (version 4.4+).

Can I Interact With The Researcher Website On My Phone Or Tablet?

The current researcher interface is optimized to be used on a computer. The Revelation Next mobile app is for participants only.

Which Web Browsers Does Revelation Support?

Internet Explorer 10 and above, Chrome, Firefox, and Safari. However, we strongly recommend Chrome and Firefox as Internet Explorer often has many conflicts with the web at large, including our site.

Activity Creation/Scheduling

Is it possible to schedule activities for multiple timezones?

The participant time zone is what the system looks for to decide when an activity is launched. If the activity launches at 8am then it will launch at 8am for all participants based on their time zones. The system requires participants to enter their time zone upon registration. They will not be allowed to proceed unless they fill this in. The researcher time zone doesn't really play much of a role except that it will change the timestamps to your time zone when you review activities.

What are the differences between Influenced, Uninfluenced, and Private activities?

When building an activity, you have the following three options to choose from:

  • Influenced: The participant will be able to view other participant's responses before submitting their own response. They will be able to view these responses from their Feed.
  • Uninfluenced: The participant will be able to view other participant's responses only after they have submitted one themselves. Once their activity is submitted, they will be able to view other submissions.
  • Private: The participants activity submissions are kept completely private to all other participants. Only the researchers and observers can view the responses.

What are the restraints around the images participants can upload?

Image files can have a maximum 10 MB file size. Accepted image formats are .jpg, .bmp, .png, and .tif

Is there a size limit to the videos a participant can upload?

No, there is no limit. However, if uploading on the participant app, the app must be left open and connected to WiFi or data until video fully uploads. Please also keep in mind that the longer the video, the longer it takes to upload.

How many participants can I have in a single project?

There is a limit of 250 active participants in a given project.

Project Creation

Is there a limit to the number of people I can invite to be a part of my research team?

Nope! You can feel free to give as many people access to your project as you like.

How many moderators can work on a single project?

Each segment can have only one contact, but there can be unlimited moderators on a project. Allowing for whole teams to probe participants and see the ongoing data collection.

Can I moderate multiple studies at once?

Yes! With Revelation, you can be a researcher, observer, and participant all at once, in as many projects as you like.

What’s the difference between the Researcher, Observer, and Recruiter roles in the system?

Researchers have access to everything within the study including participant interaction, activity generation and editing, adding and removing participants, viewing data in the "Explore" area, generating data exports, and exporting data. They are effectively the moderators for the project. Observers have the ability to preview activities, view data in the "Explore" area, generate and download data reports. Observers cannot interact with participants or edit activities. Recruiters only have the ability to verify emails and add and delete participants.

Moderation 

How do I know if a moderator has left a comment? 

When a moderator leaves a comment two things happen. First, the entry they left a comment on will now be treated as "new" by the site in the Explore area for all researchers on the research team. Second, the segment contact for the participant who made the post will get notified via email that a new observer comment has been made.

Data Review and Analysis

How Can I Get Data Out Of The System?

Under the "Explore" menu you will be able to run and download reports based on the filters you set for the results. You can narrow it down to 3 filters to access very specific data. The data is available for typed responses, videos, and pictures. To download the reports you will need to go to the "Findings" menu and select either Grid, Report, or Image Set.

To save data from a word tree or word cloud, you will need to take a screenshot by pressing Command-Shift-3 on a Mac or Print Screen on a PC and pasting it to Paint or any other image editing software.

Is there anyway to eliminate stop words like "a," "the," "and," etc., from the Word Tree?

We currently have all major stop words in place for English. You aren’t able to add additional words as of yet, but we know the desire to do that is out there. We’re noodling on it.

Can I see participant data based on certain demographic criteria?

We call these custom profile fields. Each participant can have characteristics assigned to them, such as income, ethnicity, etc. All of these fields are built on the "Setup : participant" page, by clicking on the "Customize Profile" button. The resulting page is similar to our activity builder, here you can create the types of fields you would like to have included for each participant.

When uploading participants via a .csv file, you can create columns that correspond to the fields from the builder. These columns must match identically.

When exploring your data, these different custom profile fields can be used to drill down to certain populations.

Can I Tag A Photo Or Video?

You attribute tags to an activity a video or photo is in, but you can’t attribute tags to the video or photo specifically.

White Labeling

Can The Website URL Be White Labeled?

Yes! A custom sub domain is included as part of every white label (ex: company name.studyspace.net).

Can I Add Custom Design Elements Like Icons?

Unfortunately, no.

What Does A Company Get As Part Of A White Label?

Clients who purchase a White Label get branded login pages and interfaces for both the app and website as well as the app icon design for the iOS app and Google Play stores.

What Is The Lead Time Needed To White Label?

6 weeks from the time that assets (logo, colors etc.) are handed over and app account permissions are granted to Revelation. This includes 1 review of design and mockups, a final review of apps and websites, and the time it takes the app to be accepted into the app store.

2 weeks for design (1st draft, review, final draft)

1 week for developers to program

1-2 weeks for apps to appear in app store (Apple can take 1-2 weeks)

Concept Canvas

Can Concept Canvas Images Be Randomized?

Yes, when you have different concept pictures loaded they will be assigned randomly to participants.

Can A Participant Zoom Into An Image?

Yes, the magnifying glasses with a + and - sign on them will zoom in and out, respectively.

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